Automation engine
Rules connect every POL workflow and move clients forward without repetitive manual follow-up.
Demo environment: controls below simulate orchestration locally. No client records, emails, billing or HMRC submissions are changed.
AUTOMATION ORCHESTRATOR
POL watches the practice, then moves the work forward.
Rules react to compliance, bookkeeping, messages, billing and retention signals. Every action is deduplicated and auditable.
●Engine ready6 rules enabled
RULE CATALOGUE
6/6 onWhat POL does automatically
Compliance
MTD deadline rescue
Due ≤ 7 days AND readiness < 80%
→ Critical work item→ Client reminder→ CRM escalation
Billing
Failed payment recovery
Billing status = Past due
→ Recovery task→ Churn risk High→ CRM next action
Tax
Ready for accountant review
Readiness ≥ 90% AND no critical blocker
→ Tax review work item
Messages
Client reply waiting
Thread = Waiting accountant
→ Inbox work item
Bookkeeping
Records completion rescue
Open review OR document blocker
→ Bookkeeping task→ Client reminder
Retention
Renewal preparation
Renewal ≤ 30 days
→ Renewal work item→ CRM next action
Execution health
TimeClientsMatchesActionsStatus
18:158712 (3 skipped)Completed
Automation without chaos
01Idempotent actionsOne client problem cannot create endless duplicate tasks.
02Human gates stay intactAutomation never bypasses accountant review, client approval or HMRC consent.
03Every decision is loggedRule, reason, payload and result stay visible for audit.